Here we focus
on the processes we use to influence others. People in many
different roles have benefited from this training, both with
an external facing role but also an internal one.
This training helps people to manage client relationships
within an organisation and develop business solutions to customer
requirements. It looks at how we succeed in establishing effective
business relationships with some individuals and organisations
and not with others. It looks at the skills and issues involved
in influencing individuals to change their views and behaviour,
and therefore reaching agreements that stick.
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It
deals with contracting issues and skills, which have to be
dealt with throughout the influencing process, and ensures
that goodwill and good ideas are converted into clear agreement
and action.
Also explores how the investment made in creating
an effective relationship can be best utilized and protected.
This focuses
particularly on creating longer-term, stable client relationships.
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